General FAQ's
What is the Cancellation/Late Appointment Policy?
We require a 24 hour notice for cancellations or changes to appointments. Appointments cancelled less than 24 hours before the scheduled time will result in a cancellation fee of up to 50% of the service price. A no-call no-show will result in a charge of the full cost of the session.
We do not extend service times or issue refunds or reduce charges for late arrivals. Late arrivals (arriving 15 minutes or more past the appointment start time) are subject to cancellation/rescheduling and will incur a rebooking fee up to 50% of the service cost. Your practitioner reserves the right to ammend/modify your appointment if you are late by any amount of time.
Can I bring my kids?
Please arrange for childcare for children under the age of 16. We love kiddos, but we have hazards in the studio. Also please keep in mind that for lash services, your eyes must remain closed and there won’t be anyone available to supervise them.
Where can I park?
You can park right up front near our door! There are 15 minute spots market for EVERY OTHER alternating space, but only for the ones with signs directly in front of the spaces. Our lot is convenient and free! There is also ample street parking which is also free.
Other important policies-
Refunds/Exchanges
All service sales are final. Should your outcome not meet your expectations, please contact the salon owner Lisa at 303-884-6989. Complimentary lash correction touch-ups are available within 3 days of a lash service. Only sealed, unopened, unused products are eligible for refund within 7 days of purchase with a valid receipt.
Scope of Practice Notice
In Colorado, state law prohibits salon professionals from diagnosing or treating clients with skin abnormalities of any kind. Should your professional determine that you are ineligible for service, we will happily refer you to an appropriate physician. When your condition has been resolved, you are more than welcome to return.
Duty to Inform
Your health and safety are of paramount importance to us at Le Chic. We therefore require your full disclosure on client intake forms and during service consultations. We will not assume responsibility for any adverse reactions to services rendered when a guest has failed to inform us of contraindications.
Right to Refuse Service
For safety, comfort, and satisfaction, Le Chic reserves the right to refuse service to anyone at our discretion when necessary.
Must be 16 years old to receive a service and parental consent is required.
Lash FAQ's
How long do lash extensions last?
Typically lashes last between 4-6 weeks, or indefinitely with regular touch-ups.
What is the difference between classic and volume lashes?
Classic lashes are a 1:1 ratio, meaning one extension applied to one natural lash. They are great for adding length, and a bit of thickening and fullness to your lash line. They are best for gals with normal to full lash lines. Volume lashes are a ratio of 2:1 (2D), 3:1 (3D), 4:1 (4D), etc. Volume lashes are much thinner in diameter than classic lashes, and are lighter, which allows the multi-lash application. Volume lashes make a great option for gals with less-full lash lines, because we can add more lashes. Volume lashes are also the best option for achieving the fullest lash line possible. Both are beautiful!
How do they work?
We apply a synthetic lash to your natural lash using a medical-grade adhesive. The lashes and adhesive never touch your skin, making the process safe and pain-free!
What about mascara?
At Le Chic Lash Boutique, we believe in the lash partnership. We will cleanse, prime, and prep your lashes for the longest and strongest bonding possible, and use the best products. However, the care of your lashes will require a full effort on your part as well. This includes avoiding oil-based products near the eye area, avoiding mascaras and certain eyeliners near the extensions. Mascara does also leave an invisible residue on the lashes that will interfere with the bonding process. Because of this- we highly recommend discontinuing the use of mascara 24 hours before your lash appointment.
You will also need to cleanse your lashes daily with an approved lash cleanser or makeup remover to prevent build-up on your lashes.
We recommend a foaming lash cleanser formulated for lash extensions which we carry at the studio.
What if I already have lashes on from somewhere else? Can I get a refill?
YES! We offer two options for clients looking to transition from another studio:
1.) Please book a transition fill appointment if you have lashes applied from another lash studio. Techniques and products vary greatly from salon to salon, so please note that it is difficult to ensure a positive outcome when we don't know what to expect with your current lash extensions.
If for any reason we can’t complete the service, we will explain our findings/concerns during the consultation and are happy to reschedule you for the appropriate service. You won’t be charged for the refill appointment, only the consultation. ($35)
Why on earth would we be unable to perform a fill? The most important reason we may not be able to refill over lashes from unknown salons is SAFETY. Your lashes may not have been properly isolated, and may have lash extensions which would be damaging to your natural lash and follicle health. There is unfortunately no way to tell this without first inspecting your lashes in person. Is having an educated lash artist important to you? If you are open to hearing feedback about your current lash extensions, and value your natural lash health and safety as much as we do, then we are happy recommend options to get your lashes healthy.
2.) Pre-Service lash consultation. Want to guarantee you’re booking the correct appointment? Want to guarantee your lash artist has sufficient time to work on your current extensions and help to ensure a positive outcome? Book a consultation to see what corrections or adjustments your lash extensions might need. We will go over the state of your current lash extensions, and make any recommendations. We can also discuss shaping/styling and any questions you might have. After the consultation is finished, we will know exactly what to book for your lashes. This consultation is free if you book and complete a lash service.
*Please note that a lash re-fill cannot be booked concurrently with a pre-service lash consultation! The lash refill must be booked after we complete the lash consultation.